Last Updated: April 24, 2025
1. Introduction
Welcome to our villa rental platform. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information, such as:
- Name, email address, phone number
- Billing and payment information
- Postal address
- Date of birth (for verification purposes)
- Booking preferences and history
- Communication between you and our team
2.2 Non-Personal Information
We may also collect non-personal information, including:
- Browser type and version
- Operating system
- IP address
- Referring website
- Pages viewed and time spent on our website
- Date and time of your visit
- Other analytical data for improving user experience
2.3 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your booking requests
- Process payments and prevent fraudulent transactions
- Communicate with you regarding your booking or inquiries
- Send booking confirmations and updates
- Provide customer support
- Improve our website and services
- Send promotional emails about new properties or special offers (with opt-out options)
- Analyze usage patterns and trends
- Comply with legal obligations
4. Sharing Your Information
We may share your information with:
- Property owners and managers (limited to information necessary for your stay)
- Payment processors to complete transactions
- Service providers who assist in our operations
- Legal authorities when required by law
- Successor entities in the event of a business sale or merger
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access your personal information
- Right to correct inaccurate information
- Right to delete your personal information
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
8. Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child without parental consent, we will delete that information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: +52 322 141 1991
By using our website, you consent to this Privacy Policy and agree to its terms.